Refund and Returns Policy

At Oakwood Garden Centre, we want you to shop with complete confidence. If something isn’t right with your order, we’re here to help. This policy explains how returns, refunds, and exchanges work for all purchases made on oakwoodgardencentre.shop.

1. Our Return Guarantee

You may request a return for any reason within 30 days from the date you receive your order.

This 30-day return window applies to all items purchased on our website and is available for both change-of-mind and defective products. After this period, we unfortunately cannot accept returns or issue refunds.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Condition: Items must be in new, unused, and undamaged condition.

• Packaging: Items must include all original packaging, manuals, tags, and accessories.

• Proof of Purchase: A valid receipt or proof of purchase is required.

Note on Artificial Plants: Items that show signs of wear, permanent installation, significant alteration, or improper handling will not be accepted.

3. Return Scenarios

A. Defective, Damaged, or Incorrect Items (Our Fault)

If your item arrives defective, damaged, or you received the wrong product:

• Cost Coverage: We will cover the full cost of return shipping. A prepaid return label will be provided to you at no cost.

• Resolution: Once we receive and inspect the item, we will immediately issue a replacement or a full refund, based on your choice.

• Action: Please contact us within 48 hours of delivery at support@oakwoodgardencentre.shop and include clear photos of the issue.

B. Change of Mind (Buyer’s Remorse)

If you wish to return an item for any reason other than defect or damage:

• Return Shipping Cost: You are responsible for the return shipping cost.

• Shipping Method: You can use your own courier, or you can request a prepaid label from us (the cost will be deducted from your total refund amount).

• Refund: Once inspected and approved, the item cost will be refunded. Original shipping fees (if any) are non-refundable in this scenario.

4. The Refund Process

1. Initiate: Contact us at support@oakwoodgardencentre.shop to start a return and receive authorization and instructions.

2. Ship: Securely package the item and ship it back to the address provided. Keep your return tracking number until your refund is confirmed.

3. Inspect: Once your returned item is received, we will notify you by email regarding the approval or rejection of your refund within 2-3 business days.

4. Issue: If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Used, installed, or significantly damaged products.

• Items missing essential original packaging, manuals, or accessories.

• Clearance or final-sale items.

• Returns requested after 30 days of delivery.

• Unauthorized returns or packages sent back without approval.

6. Order Cancellations

Orders can be cancelled within 24 hours of purchase, as long as they have not been dispatched. Once your order has shipped, cancellations are no longer possible. Please email us immediately to request a cancellation.

7. Contact Us

If you have any questions about your order or this policy, please contact our customer support team: